Frequently Asked Questions

The app is not working or the doors will not open. What should I do?

First, check that Precise Location is enabled on your phone and that your location has had time to update accurately.

If your location does not update, try the following:

  1. Turn Precise Location off for a moment.
  2. Turn Precise Location back on.
  3. Wait a moment and check that your location updates correctly.

Please also remember to keep Bluetooth turned on, as it is required for access control.

Also check that you have purchased access for the correct location. The details of your purchased product can be found in your order confirmation.


My single visit or membership card is not showing on the app’s home screen. How can I make it appear?

First, refresh the app’s home screen. Sometimes it may take a moment for the product to appear on your account.

Also make sure that you are logged in to the correct gym location. For example, if you are logged in to the Porvoo PTVGYM view, purchases made for the Joensuu gym will not appear on the home screen.


How do I update my payment card details?

You can update your payment card details by logging in to the system through a browser.

Follow these steps:

  1. Log in using a browser.
  2. Click your name in the top-right corner.
  3. Select My details.
  4. Go to Contracts.
  5. Click the contract number to open the contract.
  6. Select Add new card.
  7. Select Online payment.
  8. Click Continue to enter card details.

After this, you can add your new payment card details.


I paid an invoice incorrectly. What should I do?

For invoicing matters, Ropo Capital will assist you. Please contact them as soon as possible if there has been a mistake with your payment or if you have any issues with an invoice.

You can handle the matter through Ropo Capital:

myropo.fi
Tel. +358 30 688 6561

If you have received a payment reminder that you believe is incorrect, please contact Ropo Capital directly. Their contact details can also be found on the invoice.